Citizen access
Citizen Service Portal
Submit service issues, track complaints, and review local government performance from one public channel.
Track a case
Enter the complaint or service issue reference number received after submission.
Track a case
Check the current status of a complaint or service issue reference.
Submit a complaint
Report governance, accountability, or service delivery concerns.
Report a service issue
Raise broken water points, road access, school, health, or market issues.
View performance scores
Review district scorecard rankings and service delivery indicators.